Overview
At ArmaggeddonPC, every system is built to order and quality-checked before dispatch. We stand behind our builds with a 5-Year Limited Warranty and a fair return process outlined below.
1. Standard Returns (Non-Custom / Pre-Built Systems)
Pre-built desktops, laptops, monitors, and peripherals purchased directly from armaggeddonpc.com are eligible for return under the following conditions:
• Return window: 14 days from date of delivery
• Condition: Item must be unused, in original packaging, with all accessories and documentation included
• Proof of purchase: Order confirmation or invoice required
• Not eligible for standard return:
• Items showing signs of use, physical damage, or modification
• Items missing original packaging or accessories
• Software licenses, downloadable content, or activated product keys
2. Custom-Built PC Systems
Custom-built PCs are configured to your specifications and are non-refundable once assembly has begun, except in the following circumstances:
2a. Dead on Arrival (DOA)
If your custom PC arrives non-functional or with a manufacturing defect:
• Report within 7 days of delivery via email at armaggeddon.pc@leapfroglobal.net or WhatsApp at +65 8775 0631
• We will arrange a free pick-up, diagnose the unit, and either repair or replace at our discretion
• If the unit cannot be repaired or replaced within 30 working days, a full refund will be issued
2b. Wrong Specifications Delivered
If the system delivered does not match the specifications confirmed in your order:
• Report within 7 days of delivery with photographic evidence
• We will rectify at no cost or issue a full refund if rectification is not possible
2c. Cancellation Before Assembly
• Orders cancelled before dispatch are eligible for a full refund
• Once a custom system has been dispatched, cancellation is not accepted
3. Components, Peripherals & Accessories
• Return window: 14 days from delivery, unopened and in original packaging
• Opened packaging are eligible for exchange only (not refund) if found to be defective on arrival
• Consumables (thermal paste, cable ties, cleaning kits) are non-returnable once opened
4. Warranty Claims (Post-Return Window)
All ArmaggeddonPC systems come with a 5-Year Limited Warranty covering manufacturing defects and hardware failure under normal use.
|
Component Category |
Warranty Period |
Service Type |
|
Armaggeddon PC Case, Armaggeddon Power Supply Unit (PSU), Armaggeddon CPU Cooler, Armaggeddon Chassis Fan |
5 Years |
Return-to-base
|
|
CPU, GPU, Motherboard, RAM, Storage (HDD/SSD) |
3 Years |
Return-to-base
|
|
Full System (Onsite Service) |
1st Year from Purchase |
Pick Up & Return
|
Warranty does NOT cover:
• Physical damage, liquid damage, or misuse
• Modifications, overclocking beyond rated specs, or unauthorised repairs
• Normal wear and tear (fans, thermal paste degradation over time)
• Software issues, OS corruption, or virus damage
To make a warranty claim, contact us at armaggeddon.pc@leapfroglobal.net with your order number and a description of the issue.
5. Refund Processing
• Approved refunds are processed within 5–10 business days of the returned item being received and inspected
• Refunds are issued to the original payment method
• Original shipping fees are non-refundable unless the return is due to our error (wrong item, DOA)
• Return shipping costs are the customer's responsibility unless the return is due to a defect or our error
6. How to Initiate a Return
1. Email armaggeddon.pc@leapfroglobal.net with subject line: RETURN REQUEST — Order #[your order number]
2. Include: order number, reason for return, and photos/video if applicable
3. Our team will respond within 1–2 business days with return instructions
4. Do not ship items back without prior authorisation — unauthorised returns will not be accepted
7. Exchanges
We offer exchanges for:
• Defective pre-built units (within 14 days)
• Wrong items delivered
• DOA components
Exchanges for change-of-mind on custom builds are not available once assembly has begun.
8. Consumer Rights (Singapore)
This policy does not affect your rights under the Consumer Protection (Fair Trading) Act (CPFTA) or any other applicable Singapore consumer protection legislation. Where statutory rights provide greater protection than this policy, statutory rights prevail.
Contact Us
Email: armaggeddon.pc@leapfroglobal.net
WhatsApp: +65 8775 0631
Website: https://armaggeddonpc.com/pages/returns
Operating Hours: Mon–Sat, 10am–7pm SGT